Refund policy

Return & Refund Policy

This policy applies to every order placed on this store. The closing sale does not reduce any of the rights set out below.

Your statutory right of withdrawal

If you are a consumer in the European Union, you have a legal right to withdraw from a distance purchase within 14 days of receiving it, without giving any reason. This right applies to clearance and sale items exactly as it applies to full-price items. Nothing in this policy removes or reduces it.

To exercise it, tell us before the 14 days are up, by writing to contact@aurevene.com with your order number. You then have 14 days from telling us to send the item back.

The House return window

Beyond the statutory period, AUREVENE accepts returns for 30 days from delivery. Items must be unused and returned in their original condition and packaging.

Items that cannot be returned

For reasons of hygiene, pierced earrings cannot be returned once their sealed packaging has been opened. Personalised or engraved items and gift cards cannot be returned. These exclusions do not apply where an item is faulty, damaged or not what you ordered — in those cases your rights are unaffected.

How to start a return

Write to contact@aurevene.com with your order number and which items you are returning, and we will confirm the return address. Please do not send anything back before that confirmation.

Who pays return postage

You pay the cost of returning an item to us when you are returning it because you changed your mind. We pay it when the item is faulty, damaged in transit, or not the item you ordered.

Refunds

Once we have received the returned item, we will refund you to the original payment method within 14 days. Where you have withdrawn from the whole order, the refund includes the standard delivery charge you paid. If you chose Express delivery, we refund the cost of standard delivery.

Faulty or incorrect items

If something arrives damaged, faulty, or is not what you ordered, write to us with your order number and a photograph. We will replace it where we can, and refund it in full where we cannot — the House is closing its collection, so a replacement is not always possible.

Contact

AUREVENE — Avenue Bosquet, 75007, France. contact@aurevene.com