Frequently Asked Questions

The Closing Sale

Why is everything 80% off?

Because the House is closing. After twenty years, AUREVENE is clearing the collection that remains, and the reduction applies throughout — not to a selected few pieces.

Do I need a code or an invitation?

No. The House price is already applied to every piece. There is nothing to enter at checkout.

How long does the sale last?

While stock lasts. We are not running a countdown and we will not invent one — when a piece sells, it leaves the collection, and that is the only clock there is.

Will the collection be restocked?

No. What is shown is what remains.

Your Order

When will my order arrive?

Delivery times depend on your destination, so we would rather not quote a single figure here. Our Shipping Policy sets out how orders are processed and dispatched, and it is the version that applies to your order.

Can I return a piece?

Our Refund Policy sets out the return window and the conditions that apply. If something has arrived damaged or is not what you ordered, write to us and we will put it right.

How do I follow my order?

You will receive a confirmation by email once your order is placed, and tracking details once it has been dispatched.

The Pieces

What are the pieces made of?

Where the material of a piece is confirmed, it is stated on that piece's page. Where it is not, we leave it unstated rather than guess. We would rather tell you less than tell you something that turns out to be untrue.

How should I care for a piece?

Store each piece dry and separately, and keep it away from perfume and lotion. That is enough to preserve most finishes.

Reaching Us

How do I contact the House?

Write to contact@aurevene.com. Enquiries are answered in the order received.